Digital Publications and Toolkits

Measuring and Communicating Quality Decisions are made with the gut as much as with the brain. But how do you measure emotional qualities such as trust, engagement, loyalty? This issue shares insights on concepts and models for tracking such intangibles—and gives guidance on how to communicate them to an increasingly busy, discerning, and search-savvy audience. Plus: How EHR data quality and alignment is key to reducing costs.

The pandemic took a toll on all of America’s workers, but those in senior living, with their mission to care for those most vulnerable, had particular stressors. What do leaders in senior living need to understand when it comes to workforce mental well-being? Argentum looked to leaders inside and outside the industry to weigh in on this critical issue to get an idea of its size and scope, as well as for guidance on effective tools and action to help preserve health, recruitment, and retention. Sponsored by OnShift

In this issue, we share information and resources related to recognizing types of elder abuse; pre-employment screening; training; elder abuse reporting, investigating, and enforcement; and abuse pre-determinates and coping strategies.

A study of senior living by Tripp Umbach, one of the world’s leading research firms on economic impact, shows our industry has an outsize reach—it’s not just a contributor but a driver of economies, and one that outranks the impact of the auto manufacturing, air transportation, and hotel and motel industries. In this issue of Argtentum Quarterly, see the national and state impact data and learn how you can best use it.

From the beginning of the COVID-19 crisis, while doing all the minute-by-minute work it demands, leaders also have been identifying what’s temporary, what’s a signal of future changes, and what endures. To move toward clarity, in this Argentum Quarterly we’ve collected insights, information, and recent thinking—what experts say and data indicate—to form a composite profile of the new senior living worker, what they want, what they need, and how to hire and lead them. Plus: Data, strategies, and implementation examples of skills transferability—an emerging essential. Sponsored by OnShift

Risk, Safety, and Realities Considerations for the Coming Post-COVID-19 Environment COVID-19 delivered unprecedented new risks, as well as the need for new ways to manage them. What does senior living need, going forward? In this issue, Willis Towers Watson and the CEO of the leading infection preventionist association both present the new essentials in infection prevention and control, and major senior living providers share what shaped their policies on vaccination and visitation. Also: a look at how apps can reduce cybersecurity risks and how to manage risks posed by individual employees through strengthening the culture of ethics and trust. Sponsored by Willis Towers Watson

In this issue of Argentum Quarterly, we look at the ever-present topic of emergency preparedness with a focus on natural disasters. Taking care of a frail population requires special planning and perseverance on every level and in every department of a senior living company. It also takes excellent coordination at the local, state, and possibly federal level.

With drivers including the shift to value-based care and increased flexibility in services, many providers are looking toward alternative revenue streams such as Medicare Advantage and partnerships. In this issue of Argentum Quarterly, health intelligence firm Leavitt Partners presents a situational analysis that can help in shaping your move. It examines value, timelines, risk, regulatory context, and more for six different types of streams—including the still-dominant fee-for-service model. Data and focus on factors unique to senior living make for a concise overview useful to providers of any regions or scale.

Understanding and managing changing cybersecurity risks in the COVID-19 era and beyond Reliance on technology in the senior living industry is progressing fast—and the COVID-19 pandemic further spurred this. Increased communication, EHRs, and telemedicine are invaluable to the mission of safety and quality care. But they can also leave sensitive information vulnerable—as some have experienced first-hand, through cyberattacks, human error, or fraud. What are the risks, now and ahead, how can we manage them, and how can we prepare our workforce? A range of experts address staying safe, lessons learned, and evolving trends to watch for. Sponsored by Willis Towers Watson

Industry disruption calls us to define and re-define the meaning, practices, and future of leadership, professionalism, and careers. In this issue, leaders from academia, provider companies, and entrepreneurial and technology successes discuss what they’re doing to help make senior living a desirable choice for residents and emerging professionals, through teaching and training, leadership cultivation, and sales and marketing. Sponsored by Yardi