Argentum Quarterly Issue 1 2020
Measuring and Communicating Quality Decisions are made with the gut as much as with the brain. But how do you measure emotional qualities such as trust, engagement, loyalty? This issue shares insights on concepts and models for tracking such intangibles—and gives guidance on how to communicate them to an increasingly busy, discerning, and search-savvy audience. Plus: How EHR data quality and alignment is key to reducing costs.