Webinar: Leadership Development Series: Why I Lead

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February 2, 2022

The last year taught those of us in senior living a great deal—but one of the most important was discovering new truths in our mission and purpose. What kept us going—and what will fuel our efforts into what looks like a challenging future in the workforce? This panel frankly discusses the “why” of leadership in the unique environment of senior living. Those who have lived it look at the foundational principles of leadership, what emerged as important in the crisis, and what it means to take care of oneself and others.

Speakers:
- Nick Patel, President, ThriveWell Tech

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Webinar: Occupancy & Profitability Series: KPIs in Sales, Using Numbers to Tell a Story

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March 2, 2022

It is important to use data to make decisions; however, the use of data requires more than just looking at numbers as good or bad. Without understanding the reasoning and rationale behind a KPI, you can struggle to use this information to effectively coach your sales teams for improvement. Often, you can be left scratching your head about why there hasn’t been improvement even though you’ve provided focused coaching. Achieving the ability to understand, develop, talk about, and coach with KPIs can be a key influencer on coaching success and improved sales results. Consistent growth in occupancy is challenging enough. Without KPIs that are impactful for your sales process and a team ready to use those KPIs to dig deeper, you are making that growth even harder.

Key takeaways:
- Learning why there is no good or bad KPI, just an opportunity for improvement
- Understanding the building of KPIs to measure what matters to you
- Learning coaching tactics based upon KPIs that keep teams focused on sales and not on numbers

Speakers:
Jessi Weldon, MBA, Director of Sales & Marketing, Primrose Retirement Communities
Brandon Christiansen, Marketing Strategist and Certified Sales Scientist, Primrose Retirement Communities

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Webinar: Quality Improvement Series: Next Gen Senior Living Dining

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April 6, 2022

Our customer base is changing. Business practices are evolving. What’s ahead in culinary, and how can senior living best prepare? Experienced leaders share their visions for achieving a healthy, supported, and resident-attracting dining program in this concise survey. They’ll cover wellness, global flavors, sustainability, workforce, and other essentials they see shaping dining in the days and years ahead.

Check back as speakers are confirmed.

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